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TECH SUPPORT CONTACTS
Select your preferred method of contacting our Technical Support team.

All technical support enquiries may be directed to: tech@swannsecurity.com 

If you wish to speak to a member of our technical support team, please refer to the contact numbers listed below.

When you contact our technical department after business hours, or when the lines are busy, you will be redirected to our "phone back" service. Please clearly provide your details including your name, telephone number with area code, time zone (if outside Australia), and a brief description of your product and the problem you are experiencing. One of our Support Technicians will call you back at the earliest possible opportunity.

Please note:
We cannot return calls to a number from a mobile/cell phone within Australia and United States, whereas
anywhere within Europe we are able to.

  • UNITED STATES
  • AUSTRALIA
  • NEW ZEALAND
  • UK
  • EUROPE

    •     

    UNITED STATES
    Swann Communications USA Inc.
    12636 Clark Street
    Santa Fe Springs 90670

    Telephone: 1-800-627-2799

    Email: tech@swannsecurity.com

    Please note that this number is a free call to Swann head office, Melbourne Australia. The Time Zone in Melbourne is GMT +10hours.
    Approximate times are shown below. Please remember to subtract an extra hour in daylight saving time. Daylight saving time in Melbourne Australia runs from the last Sunday in October until the last Sunday
    in March.

      


    		AUSTRALIA
    Swann Communications Pty Ltd
    Unit 13, 331 Ingles Street
    Port Melbourne VIC 3207

    Telephone: 1300 13 8324

    Facsimile: +61 3 9645 1697

    Email: tech@swann.com.au

    Mon 9am-5pm Aus ET
    Tues-Fri 1am-5pm Aus ET
    Sat 1am-9am Aus ET

           


    		NEW ZEALAND 
    New Zealand
    Telephone: 0800 479 266

        

    UK
    Telephone: 0203 027 0979

    Mon-Fri, 8am - 6pm London time
    Saturday, 9am - 5pm

    Email (All Products): uksupport@swannsecurity.com 

        

    EUROPE

    Ireland
    Telephone: 01 5245007

    Monday - Friday, 8am - 6pm
    Saturday, 9am - 5pm

    France
    Telephone: 01 57 32 33 77
    Monday - Friday, 10am - 7pm GMT  

    Sweden
    Telephone: 08 517 615 58
    Monday - Friday, 10am -7pm GMT

    Denmark
    Telephone: 4368 2014
    Monday - Friday, 10am -7pm GMT

    Norway
    Telephone: 241 59 790
    Monday - Friday, 10am -7pm GMT

    Italy
    Telephone: 29 1483213
    Monday - Friday, 10am -7pm GMT

    Netherlands
    Telephone: 02 02 061391
    Monday - Friday, 10am -7pm GMT

    Germany
    Telephone: 06 95 1709592
    Monday - Friday, 10am -7pm GMT

    Spain
    Telephone: 912 754 778
    Monday - Friday, 10am -7pm GMT

    Email (All Products): eusupport@swannsecurity.com 

    *There might be slight seasonal variations in hours

    US TIME MELBOURNE TIME
    Pacific Daylight Time (PDT) +18 hours
    Mountain Daylight Time (MDT) +17 hours
    Central Daylight Time (CDT) +16 hours
    Eastern Daylight Time +15 hours

    If you are unsure, you can look up the current Melbourne Time on
    The World Time Server.

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